/* ==========================================================================
   KORTEI, CAIXA DE ENTRADA DO INSTAGRAM E DO MESSENGER

   Uma tela só serve os dois canais. Não é economia de código: para quem
   atende, responder um direct e responder o Messenger é o mesmo trabalho, com
   as mesmas regras da Meta e o mesmo cliente do outro lado. O que muda é a
   marca em cima da conversa, e é só isso que a tela troca.

   O desenho segue o padrão de caixa de entrada de atendimento (quatro colunas:
   pastas, conversas, conversa e contato), que é onde quem trabalha com redes
   já está acostumado a clicar. As cores são as da Meta, azul e cinza claro; o
   laranja do Barbus aparece só no que é nosso (etiqueta, cadastro do cliente,
   aviso de conta desligada).
   ========================================================================== */

#sec-instagram, #sec-messenger {
  /* Sai da margem do conteúdo para ocupar a área inteira, como um aplicativo. */
  margin: -24px -28px;
}

.soc-app {
  --soc-azul: #0084FF;
  --soc-azul-escuro: #0064CC;
  --soc-balao-saida: #E4F0FF;
  --soc-balao-entrada: #F0F2F5;
  --soc-fundo: #FFFFFF;
  --soc-fundo-2: #F7F8FA;
  --soc-linha: #E4E6EB;
  --soc-texto: #1C1E21;
  --soc-texto-2: #65676B;
  --soc-texto-3: #8A8D91;
  --soc-hover: #F2F3F5;
  --soc-ativo: #E7F3FF;
  --soc-verde: #31A24C;
  --soc-topo: 76px;

  position: relative;
  display: grid;
  grid-template-columns: 232px 340px minmax(0, 1fr);
  grid-template-rows: auto minmax(0, 1fr);
  height: calc(100vh - var(--soc-topo));
  background: var(--soc-fundo);
  border-top: 1px solid var(--soc-linha);
  color: var(--soc-texto);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  font-size: 14px;
  overflow: hidden;
}
.soc-app.tem-contato { grid-template-columns: 232px 340px minmax(0, 1fr) 320px; }

.soc-app *,
.soc-app *::before,
.soc-app *::after { box-sizing: border-box; }
.soc-app button { font-family: inherit; }

.soc-app ::-webkit-scrollbar { width: 8px; height: 8px; }
.soc-app ::-webkit-scrollbar-thumb { background: #C9CCD1; border-radius: 4px; }
.soc-app ::-webkit-scrollbar-track { background: transparent; }

/* ==========================================================================
   1. CABEÇALHO E BARRA DE FILTROS
   ========================================================================== */
.soc-topo {
  grid-column: 1 / -1;
  display: flex; align-items: center; gap: 16px;
  padding: 12px 20px; border-bottom: 1px solid var(--soc-linha);
  background: var(--soc-fundo);
}
.soc-topo h2 {
  font-size: 19px; font-weight: 700; margin: 0; letter-spacing: -.2px;
  display: flex; align-items: center; gap: 10px;
}
.soc-topo-marca { display: inline-flex; }
.soc-busca-global {
  flex: 1; max-width: 420px; margin: 0 auto;
  display: flex; align-items: center; gap: 9px;
  background: var(--soc-fundo-2); border: 1px solid var(--soc-linha); border-radius: 8px;
  padding: 7px 12px;
}
.soc-busca-global:focus-within { border-color: var(--soc-azul); background: #fff; }
.soc-busca-global input {
  border: none; background: none; outline: none; width: 100%; font-size: 13.5px;
  color: var(--soc-texto); font-family: inherit;
}
.soc-topo-acoes { display: flex; align-items: center; gap: 6px; }

.soc-btn-icone {
  width: 34px; height: 34px; border-radius: 8px;
  display: grid; place-items: center;
  border: none; background: transparent; color: var(--soc-texto-2); cursor: pointer;
  transition: background .15s ease, color .15s ease;
}
.soc-btn-icone:hover { background: var(--soc-hover); color: var(--soc-texto); }
.soc-btn-icone.ativo { background: var(--soc-ativo); color: var(--soc-azul); }
.soc-btn-icone:disabled { opacity: .4; cursor: not-allowed; }

/* ==========================================================================
   2. PASTAS
   ========================================================================== */
.soc-pastas {
  border-right: 1px solid var(--soc-linha);
  padding: 12px 10px; overflow-y: auto; background: var(--soc-fundo);
}
.soc-pasta {
  display: flex; align-items: center; gap: 11px; width: 100%;
  padding: 9px 12px; border: none; background: none; border-radius: 8px;
  font-size: 14px; color: var(--soc-texto); cursor: pointer; text-align: left;
  font-family: inherit;
}
.soc-pasta:hover { background: var(--soc-hover); }
.soc-pasta.ativa { background: var(--soc-hover); font-weight: 600; }
.soc-pasta svg { color: var(--soc-texto-2); flex-shrink: 0; }
.soc-pasta-total { margin-left: auto; font-size: 12.5px; color: var(--soc-texto-2); font-weight: 600; }

.soc-grupo-titulo {
  display: flex; align-items: center; gap: 6px;
  padding: 16px 12px 6px; font-size: 12.5px; font-weight: 600; color: var(--soc-texto-2);
}
.soc-grupo-titulo button {
  margin-left: auto; border: none; background: none; cursor: pointer;
  color: var(--soc-texto-2); display: grid; place-items: center; padding: 2px;
}
.soc-etiqueta-pasta { display: flex; align-items: center; gap: 10px; }
.soc-etiqueta-cor { width: 11px; height: 11px; border-radius: 50%; flex-shrink: 0; }

/* ==========================================================================
   3. LISTA DE CONVERSAS
   ========================================================================== */
.soc-coluna-lista {
  border-right: 1px solid var(--soc-linha);
  display: flex; flex-direction: column; min-width: 0; background: var(--soc-fundo);
}
.soc-filtros {
  display: flex; align-items: center; gap: 7px; flex-wrap: wrap;
  padding: 10px 12px; border-bottom: 1px solid var(--soc-linha);
}
.soc-filtro {
  display: inline-flex; align-items: center; gap: 6px;
  border: 1px solid var(--soc-linha); background: #fff; border-radius: 7px;
  padding: 5px 10px; font-size: 12.6px; color: var(--soc-texto); cursor: pointer;
  font-family: inherit; white-space: nowrap;
}
.soc-filtro:hover { background: var(--soc-hover); }
.soc-filtro.ativo { background: var(--soc-ativo); border-color: #BEDCFF; color: var(--soc-azul-escuro); font-weight: 600; }
.soc-filtro svg { color: currentColor; opacity: .75; }
.soc-filtro-limpar { margin-left: auto; border: none; background: none; color: var(--soc-azul); font-size: 12.4px; cursor: pointer; }

.soc-lista { flex: 1; overflow-y: auto; }

.soc-item {
  display: flex; gap: 11px; padding: 11px 14px; cursor: pointer;
  border-bottom: 1px solid #F0F1F3; position: relative; align-items: flex-start;
}
.soc-item:hover { background: var(--soc-hover); }
.soc-item.ativo { background: var(--soc-ativo); }
.soc-item.resolvida .soc-item-nome { color: var(--soc-texto-2); }

.soc-avatar {
  width: 40px; height: 40px; border-radius: 50%; flex-shrink: 0; overflow: hidden;
  background: #D8DADF; color: #fff; display: grid; place-items: center;
  font-size: 14px; font-weight: 600; position: relative; user-select: none;
}
.soc-avatar img { width: 100%; height: 100%; object-fit: cover; display: block; }
.soc-avatar-lg { width: 96px; height: 96px; font-size: 32px; }
.soc-avatar-sm { width: 32px; height: 32px; font-size: 12px; }
/* Selo do canal no canto do avatar, para a lista misturada continuar legível. */
.soc-avatar-canal {
  position: absolute; right: -2px; bottom: -2px;
  width: 16px; height: 16px; border-radius: 50%; background: #fff;
  display: grid; place-items: center; box-shadow: 0 0 0 1.5px #fff;
}

.soc-item-corpo { flex: 1; min-width: 0; }
.soc-item-linha1 { display: flex; align-items: baseline; gap: 8px; }
.soc-item-nome {
  font-size: 14px; font-weight: 600; color: var(--soc-texto);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; min-width: 0;
}
.soc-item-hora { font-size: 12px; color: var(--soc-texto-2); flex-shrink: 0; display: flex; align-items: center; gap: 4px; }
.soc-item-ponto { width: 7px; height: 7px; border-radius: 50%; background: var(--soc-azul); display: block; }
.soc-item-previa {
  font-size: 13px; color: var(--soc-texto-2); margin-top: 2px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  display: flex; align-items: center; gap: 5px;
}
.soc-item.nao-lida .soc-item-previa { color: var(--soc-texto); font-weight: 600; }
.soc-item-rascunho { color: #E5453D; }
.soc-item-selos { display: flex; align-items: center; gap: 6px; margin-top: 5px; flex-wrap: wrap; }
.soc-selo {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 11px; font-weight: 600; padding: 2px 7px; border-radius: 5px;
  background: var(--soc-hover); color: var(--soc-texto-2);
}
.soc-selo i { width: 7px; height: 7px; border-radius: 50%; display: block; background: currentColor; }
.soc-selo.resolvida { background: #E3F5E8; color: #1E7A34; }
.soc-selo.lembrete { background: #FFF3D6; color: #8A6100; }
.soc-selo.atendente { background: #E7F3FF; color: var(--soc-azul-escuro); }

.soc-vazio-lista { padding: 46px 26px; text-align: center; color: var(--soc-texto-2); font-size: 13.4px; line-height: 1.6; }

/* ==========================================================================
   4. CONVERSA
   ========================================================================== */
.soc-conversa { display: flex; flex-direction: column; min-width: 0; position: relative; background: var(--soc-fundo); }

.soc-sem-conversa {
  flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center;
  gap: 12px; text-align: center; padding: 40px; color: var(--soc-texto-2);
}
.soc-sem-conversa h3 { font-size: 20px; font-weight: 600; color: var(--soc-texto); margin: 6px 0 0; }
.soc-sem-conversa p { font-size: 13.6px; max-width: 460px; line-height: 1.6; margin: 0; }

.soc-chat { flex: 1; display: flex; flex-direction: column; min-height: 0; }

.soc-conversa-topo {
  display: flex; align-items: center; gap: 12px;
  padding: 10px 16px; border-bottom: 1px solid var(--soc-linha); min-height: 58px;
}
.soc-conversa-identidade { display: flex; align-items: center; gap: 11px; min-width: 0; flex: 1; cursor: pointer; }
.soc-conversa-nome { font-size: 15px; font-weight: 600; }
.soc-atribuicao {
  display: inline-flex; align-items: center; gap: 5px;
  border: none; background: none; padding: 0; cursor: pointer;
  font-size: 12.6px; color: var(--soc-texto-2); font-family: inherit; margin-top: 1px;
}
.soc-atribuicao:hover { color: var(--soc-azul); }
.soc-conversa-acoes { display: flex; align-items: center; gap: 2px; }

/* A aba do canal, que é a única coisa que muda entre Instagram e Messenger. */
.soc-canal-aba {
  display: flex; align-items: center; gap: 8px;
  padding: 9px 16px 7px; border-bottom: 1px solid var(--soc-linha);
}
.soc-canal-selo {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 3px 2px 7px; border-bottom: 2px solid var(--soc-azul);
  font-size: 13.4px; font-weight: 600; color: var(--soc-texto);
  margin-bottom: -8px;
}
.soc-canal-aviso {
  margin-left: auto; display: inline-flex; align-items: center; gap: 6px;
  font-size: 12.2px; color: #7D1D05; background: #FFF5F3;
  border: 1px solid #FECCBF; border-radius: 7px; padding: 4px 10px;
}
.soc-canal-aviso button { border: none; background: none; color: #7D1D05; font-weight: 700; cursor: pointer; text-decoration: underline; font-size: 12.2px; }

.soc-mensagens {
  flex: 1; overflow-y: auto; padding: 18px 22px 10px;
  display: flex; flex-direction: column; gap: 3px; scroll-behavior: smooth;
}
.soc-dia {
  align-self: center; margin: 14px 0 10px;
  font-size: 12px; color: var(--soc-texto-2);
}
.soc-aviso-sistema {
  align-self: center; margin: 8px 0; max-width: 520px; text-align: center;
  font-size: 12.2px; color: var(--soc-texto-2);
  background: var(--soc-fundo-2); border-radius: 8px; padding: 7px 13px;
}

.soc-linha-msg { display: flex; gap: 8px; align-items: flex-end; margin-top: 2px; }
.soc-linha-msg.saida { justify-content: flex-end; }
.soc-linha-msg.grupo-inicio { margin-top: 14px; }
.soc-linha-msg .soc-avatar-sm { visibility: hidden; }
.soc-linha-msg.grupo-inicio .soc-avatar-sm { visibility: visible; }

.soc-balao {
  position: relative; max-width: min(62%, 560px);
  background: var(--soc-balao-entrada); border-radius: 18px; padding: 9px 14px;
  font-size: 14px; line-height: 1.4; color: var(--soc-texto);
  word-wrap: break-word; overflow-wrap: anywhere;
}
.soc-linha-msg.saida .soc-balao { background: var(--soc-balao-saida); }
.soc-balao.so-midia { padding: 3px; background: transparent; }
.soc-texto { white-space: pre-wrap; }
.soc-texto a { color: var(--soc-azul-escuro); text-decoration: underline; }
.soc-texto .soc-neg { font-weight: 700; }
.soc-texto .soc-ita { font-style: italic; }

.soc-balao-apagada { font-style: italic; color: var(--soc-texto-3); }

/* Hora e situação ficam FORA do balão, como na caixa de entrada de referência. */
.soc-meta {
  display: flex; align-items: center; gap: 5px;
  font-size: 11.4px; color: var(--soc-texto-3); padding: 3px 6px 0;
  white-space: nowrap;
}
.soc-linha-msg.saida .soc-meta { justify-content: flex-end; }
.soc-bloco-msg { display: flex; flex-direction: column; min-width: 0; max-width: 100%; }
.soc-linha-msg.saida .soc-bloco-msg { align-items: flex-end; }
.soc-check.lido { color: var(--soc-azul); }
.soc-check.falhou { color: #E5453D; }

.soc-citacao {
  display: flex; gap: 8px; align-items: stretch; margin-bottom: 5px;
  background: rgba(0,0,0,.045); border-radius: 10px; overflow: hidden; cursor: pointer;
}
.soc-citacao-barra { width: 3px; background: var(--soc-azul); flex-shrink: 0; }
.soc-citacao-corpo { padding: 5px 9px 6px; min-width: 0; }
.soc-citacao-autor { font-size: 12.4px; font-weight: 600; color: var(--soc-azul-escuro); }
.soc-citacao-texto {
  font-size: 12.8px; color: var(--soc-texto-2);
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}

/* Referência do story ou da publicação compartilhada. */
.soc-referencia {
  display: flex; align-items: center; gap: 9px; margin-bottom: 6px;
  padding: 7px 10px; border-radius: 10px; background: rgba(0,0,0,.045);
  font-size: 12.4px; color: var(--soc-texto-2); text-decoration: none;
}
.soc-referencia:hover { background: rgba(0,0,0,.07); }
.soc-referencia strong { display: block; color: var(--soc-texto); font-size: 12.8px; }
.soc-referencia-mini { width: 34px; height: 44px; border-radius: 6px; object-fit: cover; background: #DDD; }

.soc-midia-imagem { display: block; width: 260px; max-width: 100%; border-radius: 14px; cursor: pointer; }
.soc-midia-video { width: 260px; max-width: 100%; border-radius: 14px; display: block; background: #000; }
.soc-legenda { padding: 7px 4px 0; }

.soc-arquivo {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 12px; border-radius: 12px; background: rgba(0,0,0,.045);
  min-width: 220px; text-decoration: none; color: inherit;
}
.soc-arquivo:hover { background: rgba(0,0,0,.07); }
.soc-arquivo-nome { font-size: 13.4px; font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.soc-arquivo-info { font-size: 11.6px; color: var(--soc-texto-2); margin-top: 1px; }

.soc-audio { display: flex; align-items: center; gap: 10px; min-width: 230px; }
.soc-audio-play {
  width: 32px; height: 32px; border-radius: 50%; flex-shrink: 0;
  border: none; background: rgba(0,0,0,.06); color: var(--soc-texto); cursor: pointer;
  display: grid; place-items: center;
}
.soc-onda { display: flex; align-items: center; gap: 2px; height: 24px; flex: 1; cursor: pointer; }
.soc-onda span { flex: 1; min-width: 2px; max-width: 3px; border-radius: 2px; background: #B9BEC6; }
.soc-onda span.tocada { background: var(--soc-azul); }
.soc-audio-tempo { font-size: 11.4px; color: var(--soc-texto-2); min-width: 34px; text-align: right; }

.soc-reacao {
  position: absolute; bottom: -11px; right: 10px;
  background: #fff; border: 1px solid var(--soc-linha); border-radius: 12px;
  padding: 1px 6px; font-size: 12px; box-shadow: 0 1px 2px rgba(0,0,0,.1);
}

.soc-msg-menu-btn {
  position: absolute; top: 50%; transform: translateY(-50%);
  width: 26px; height: 26px; border: none; border-radius: 50%;
  background: #fff; box-shadow: 0 1px 3px rgba(0,0,0,.16);
  color: var(--soc-texto-2); cursor: pointer; display: none; place-items: center;
}
.soc-linha-msg.entrada .soc-msg-menu-btn { right: -32px; }
.soc-linha-msg.saida .soc-msg-menu-btn { left: -32px; }
.soc-balao:hover .soc-msg-menu-btn { display: grid; }

.soc-descer {
  position: absolute; right: 22px; bottom: 150px;
  width: 38px; height: 38px; border-radius: 50%;
  background: #fff; border: 1px solid var(--soc-linha); color: var(--soc-texto-2); cursor: pointer;
  box-shadow: 0 2px 8px rgba(0,0,0,.14); display: none; place-items: center; z-index: 5;
}
.soc-descer.visivel { display: grid; }

/* ==========================================================================
   5. RODAPÉ: RESPONDER E OBSERVAÇÃO
   ========================================================================== */
.soc-rodape { border-top: 1px solid var(--soc-linha); background: var(--soc-fundo); }
.soc-abas-rodape { display: flex; gap: 4px; padding: 0 16px; border-bottom: 1px solid var(--soc-linha); }
.soc-aba-rodape {
  border: none; background: none; padding: 11px 4px 9px; margin-right: 18px;
  font-size: 13.6px; color: var(--soc-texto-2); cursor: pointer; font-family: inherit;
  border-bottom: 2px solid transparent; margin-bottom: -1px;
}
.soc-aba-rodape.ativa { color: var(--soc-texto); font-weight: 600; border-bottom-color: var(--soc-azul); }
.soc-aba-rodape .soc-selo { margin-left: 6px; }

.soc-painel-rodape { padding: 12px 16px 14px; }
.soc-composer { display: flex; align-items: flex-end; gap: 8px; }
.soc-composer-campo {
  flex: 1; border: 1px solid var(--soc-linha); border-radius: 20px;
  padding: 8px 14px; display: flex; align-items: flex-end; background: #fff;
}
.soc-composer-campo:focus-within { border-color: var(--soc-azul); }
.soc-composer-campo textarea {
  flex: 1; border: none; outline: none; resize: none; background: none;
  font-family: inherit; font-size: 14.5px; line-height: 1.4; color: var(--soc-texto); max-height: 140px;
}
.soc-enviar {
  width: 38px; height: 38px; border-radius: 50%; flex-shrink: 0;
  border: none; background: var(--soc-azul); color: #fff; cursor: pointer;
  display: grid; place-items: center;
}
.soc-enviar:hover { background: var(--soc-azul-escuro); }
.soc-enviar.neutro { background: transparent; color: var(--soc-texto-2); }
.soc-enviar.neutro:hover { background: var(--soc-hover); }
.soc-enviar.gravando { background: #E5453D; }

.soc-nota-caixa { display: flex; flex-direction: column; gap: 10px; }
.soc-nota-campo {
  border: 1px solid #FFE0A3; background: #FFFBF0; border-radius: 10px; padding: 10px 12px;
}
.soc-nota-campo textarea {
  width: 100%; border: none; outline: none; background: none; resize: none;
  font-family: inherit; font-size: 14px; color: var(--soc-texto); min-height: 46px;
}
.soc-nota-lista { display: flex; flex-direction: column; gap: 8px; max-height: 190px; overflow-y: auto; }
.soc-nota {
  background: #FFFBF0; border: 1px solid #FFE9C4; border-radius: 10px; padding: 9px 12px;
  font-size: 13.4px; color: var(--soc-texto); line-height: 1.45;
}
.soc-nota-topo { display: flex; align-items: center; gap: 8px; font-size: 11.8px; color: var(--soc-texto-2); margin-bottom: 3px; }
.soc-nota-topo button { margin-left: auto; border: none; background: none; color: var(--soc-texto-3); cursor: pointer; display: grid; place-items: center; }

/* Aviso das janelas da Meta, no lugar do campo quando não dá para responder. */
.soc-janela {
  display: flex; align-items: flex-start; gap: 11px;
  border-radius: 10px; padding: 12px 14px; font-size: 13.2px; line-height: 1.5;
}
.soc-janela.alerta { background: #FFF5F3; border: 1px solid #FECCBF; color: #5A1503; }
.soc-janela.agente { background: #EFF6FF; border: 1px solid #BFDBFE; color: #1E40AF; }
.soc-janela svg { flex-shrink: 0; margin-top: 1px; }
.soc-janela strong { display: block; margin-bottom: 2px; }

.soc-respondendo {
  display: flex; align-items: center; gap: 10px;
  background: var(--soc-fundo-2); border-radius: 10px; padding: 8px 10px; margin-bottom: 8px;
}
.soc-respondendo .soc-citacao { flex: 1; margin: 0; background: transparent; cursor: default; }

.soc-anexo-menu, .soc-atalhos, .soc-emojis {
  position: absolute; bottom: 74px; left: 18px; z-index: 40;
  background: #fff; border-radius: 12px; box-shadow: 0 8px 28px rgba(0,0,0,.18);
  border: 1px solid var(--soc-linha); overflow: hidden;
}
.soc-anexo-menu { min-width: 226px; padding: 6px 0; }
.soc-anexo-menu button {
  display: flex; align-items: center; gap: 13px; width: 100%;
  padding: 10px 18px; border: none; background: none; cursor: pointer;
  font-size: 14px; color: var(--soc-texto); text-align: left; font-family: inherit;
}
.soc-anexo-menu button:hover { background: var(--soc-hover); }

.soc-atalhos { right: 18px; max-height: 260px; overflow-y: auto; }
.soc-atalhos-titulo { padding: 9px 16px; font-size: 11.6px; font-weight: 700; color: var(--soc-texto-2); text-transform: uppercase; }
.soc-atalho { padding: 9px 16px; cursor: pointer; border-top: 1px solid var(--soc-linha); }
.soc-atalho:hover { background: var(--soc-hover); }
.soc-atalho strong { display: block; font-size: 13.4px; color: var(--soc-azul-escuro); }
.soc-atalho span { font-size: 12.8px; color: var(--soc-texto-2); display: block; margin-top: 2px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.soc-emojis { width: 330px; }
.soc-emojis-abas { display: flex; border-bottom: 1px solid var(--soc-linha); }
.soc-emojis-abas button { flex: 1; padding: 9px 0; border: none; background: none; cursor: pointer;
  border-bottom: 2px solid transparent; color: var(--soc-texto-2); }
.soc-emojis-abas button.ativa { border-bottom-color: var(--soc-azul); color: var(--soc-azul); }
.soc-emojis-grade { display: grid; grid-template-columns: repeat(8, 1fr); gap: 2px; padding: 8px; max-height: 230px; overflow-y: auto; }
.soc-emojis-grade button { border: none; background: none; cursor: pointer; font-size: 21px; height: 36px; border-radius: 8px; line-height: 1; }
.soc-emojis-grade button:hover { background: var(--soc-hover); }

.soc-gravando {
  display: flex; align-items: center; gap: 12px; flex: 1;
  border: 1px solid var(--soc-linha); border-radius: 20px; padding: 9px 14px;
}
.soc-gravando-ponto { width: 10px; height: 10px; border-radius: 50%; background: #E5453D; animation: soc-pulsa 1.1s ease-in-out infinite; }
@keyframes soc-pulsa { 0%, 100% { opacity: 1; } 50% { opacity: .25; } }
.soc-gravando-tempo { font-size: 14px; font-variant-numeric: tabular-nums; min-width: 44px; }
.soc-gravando-onda { flex: 1; display: flex; align-items: center; gap: 2px; height: 22px; }
.soc-gravando-onda span { flex: 1; min-width: 2px; background: var(--soc-azul); border-radius: 2px; height: 4px; }

/* Prévia do anexo antes de enviar. */
.soc-previa {
  position: absolute; inset: 0; z-index: 60; background: rgba(255,255,255,.98);
  display: flex; flex-direction: column;
}
.soc-previa-topo { display: flex; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--soc-linha); }
.soc-previa-palco { flex: 1; display: grid; place-items: center; padding: 20px; min-height: 0; overflow: auto; }
.soc-previa-palco img, .soc-previa-palco video { max-width: 100%; max-height: 100%; border-radius: 10px; }
.soc-previa-doc { text-align: center; display: flex; flex-direction: column; align-items: center; gap: 10px; color: var(--soc-texto-2); }
.soc-previa-rodape { padding: 12px 18px 18px; display: flex; flex-direction: column; gap: 10px; }
.soc-previa-fila { display: flex; gap: 8px; }
.soc-previa-mini {
  width: 52px; height: 52px; border-radius: 8px; overflow: hidden; position: relative;
  border: 2px solid transparent; cursor: pointer; background: var(--soc-fundo-2);
  display: grid; place-items: center;
}
.soc-previa-mini.ativa { border-color: var(--soc-azul); }
.soc-previa-mini img { width: 100%; height: 100%; object-fit: cover; }
.soc-previa-mini button {
  position: absolute; top: 1px; right: 1px; width: 15px; height: 15px; border-radius: 50%;
  border: none; background: rgba(0,0,0,.6); color: #fff; cursor: pointer; display: grid; place-items: center;
}

.soc-solte {
  position: absolute; inset: 0; z-index: 70; display: none; place-items: center;
  background: rgba(0,132,255,.08); border: 2px dashed var(--soc-azul);
}
.soc-solte.visivel { display: grid; }
.soc-solte span { background: #fff; padding: 14px 22px; border-radius: 12px; font-size: 14.5px; box-shadow: 0 6px 20px rgba(0,0,0,.12); }

/* ==========================================================================
   6. PAINEL DO CONTATO
   ========================================================================== */
.soc-contato {
  border-left: 1px solid var(--soc-linha); background: var(--soc-fundo);
  display: flex; flex-direction: column; min-width: 0;
}
.soc-contato-topo {
  display: flex; align-items: center; gap: 8px;
  padding: 12px 16px; border-bottom: 1px solid var(--soc-linha);
}
.soc-contato-topo strong { font-size: 14.5px; flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.soc-contato-corpo { flex: 1; overflow-y: auto; padding: 18px 16px 24px; }
.soc-contato-foto { display: grid; place-items: center; margin-bottom: 16px; }
.soc-contato-linha {
  display: flex; align-items: flex-start; gap: 10px; padding: 7px 0; font-size: 13.2px; color: var(--soc-texto);
}
.soc-contato-linha svg { color: var(--soc-texto-2); flex-shrink: 0; margin-top: 1px; }
.soc-contato-linha a { color: var(--soc-azul); text-decoration: none; }
.soc-contato-linha small { display: block; color: var(--soc-texto-2); font-size: 12.2px; }
.soc-contato-linha button.inline {
  border: none; background: none; color: var(--soc-azul); cursor: pointer; padding: 0; font-size: 13px; font-family: inherit;
}
.soc-contato-bloco { border-top: 1px solid var(--soc-linha); margin-top: 16px; padding-top: 14px; }
.soc-contato-bloco h4 {
  font-size: 13px; font-weight: 600; margin: 0 0 10px;
  display: flex; align-items: center; gap: 6px; color: var(--soc-texto);
}
.soc-contato-bloco h4 button { margin-left: auto; border: none; background: none; color: var(--soc-azul); cursor: pointer; font-size: 12.6px; font-family: inherit; }
.soc-contato-botao {
  width: 100%; border: 1px solid var(--soc-linha); background: #fff; border-radius: 8px;
  padding: 8px 12px; font-size: 13.2px; cursor: pointer; font-family: inherit;
  display: flex; align-items: center; justify-content: center; gap: 8px; color: var(--soc-texto);
}
.soc-contato-botao:hover { background: var(--soc-hover); }
.soc-tags { display: flex; flex-wrap: wrap; gap: 6px; }
.soc-tag {
  display: inline-flex; align-items: center; gap: 6px;
  border: 1px solid var(--soc-linha); border-radius: 14px; padding: 4px 10px;
  font-size: 12.4px; cursor: pointer; background: #fff; color: var(--soc-texto-2); font-family: inherit;
}
.soc-tag.marcada { font-weight: 600; }
.soc-tag i { width: 9px; height: 9px; border-radius: 50%; display: block; }
.soc-historico-item {
  display: flex; align-items: center; gap: 9px; padding: 8px 0; font-size: 13px;
  border-bottom: 1px solid #F0F1F3; cursor: pointer;
}
.soc-historico-item:last-child { border-bottom: none; }
.soc-historico-item span { color: var(--soc-texto-2); font-size: 12.2px; margin-left: auto; }

/* ==========================================================================
   7. MENU FLUTUANTE
   ========================================================================== */
.soc-menu {
  position: fixed; z-index: 3000; min-width: 214px;
  background: #fff; border-radius: 10px; padding: 6px 0;
  box-shadow: 0 8px 28px rgba(0,0,0,.2); border: 1px solid var(--soc-linha);
  font-size: 13.8px; color: var(--soc-texto);
}
.soc-menu button {
  display: flex; align-items: center; gap: 11px; width: 100%;
  padding: 9px 16px; border: none; background: none; cursor: pointer;
  text-align: left; font-size: 13.8px; color: inherit; font-family: inherit;
}
.soc-menu button:hover { background: var(--soc-hover); }
.soc-menu button.perigo { color: #E5453D; }
.soc-menu button.marcado { font-weight: 600; color: var(--soc-azul); }
.soc-menu-sep { height: 1px; background: var(--soc-linha); margin: 5px 0; }
.soc-menu-titulo { padding: 8px 16px 4px; font-size: 11.6px; font-weight: 700; color: var(--soc-texto-2); text-transform: uppercase; }

/* ==========================================================================
   8. TELAS ESTREITAS
   ========================================================================== */
@media (max-width: 1500px) {
  .soc-app { grid-template-columns: 208px 310px minmax(0, 1fr); }
  .soc-app.tem-contato { grid-template-columns: 208px 310px minmax(0, 1fr) 300px; }
}
/* Sem espaço para quatro colunas, o painel do contato cobre a conversa. */
.soc-app.tem-contato.contato-flutua { grid-template-columns: 208px 310px minmax(0, 1fr); }
.soc-app.tem-contato.contato-flutua .soc-contato {
  position: absolute; right: 0; top: 0; bottom: 0; width: 330px; max-width: 100%; z-index: 80;
  box-shadow: -8px 0 24px rgba(0,0,0,.12);
  grid-row: 2;
}
@media (max-width: 1180px) {
  .soc-app, .soc-app.tem-contato { grid-template-columns: 300px minmax(0, 1fr); }
  .soc-pastas { display: none; }
}
@media (max-width: 900px) {
  #sec-instagram, #sec-messenger { margin: -16px -14px; }
  .soc-app, .soc-app.tem-contato { grid-template-columns: minmax(0, 1fr); }
  .soc-app .soc-conversa { display: none; }
  .soc-app.em-conversa .soc-coluna-lista { display: none; }
  .soc-app.em-conversa .soc-conversa { display: flex; }
  .soc-balao { max-width: 86%; }
  .soc-so-estreito { display: grid; }
}
.soc-so-estreito { display: none; }